Services
Our Services
Services
IT Service Management
FICT' comprehensive ITSM Services leverage end to end service delivery models for the effective management of IT infrastructure. We help establish a strong governance model and control mechanism by creating a unified and standard operating environment with well-defined SLAs for multiple service providers. Drawing upon industry standard frameworks such as ITIL V3 and COBIT, as well as best practices, we provide a cost-effective ITSM framework and a unified standard operating model spanning multiple service providers. Our services enable IT service transparency, flexibility and value addition that go beyond cost savings to deliver direct business value.
Our ITSM services encompass:
Customer experience management:
Involves the application of a scientific approach through proven in-house 'quality of experience' framework to understand customer expectations and bridge the gap between quality of service and experience.
Consulting:
Enables strategic ITSM initiatives through business integration planning, benchmarking, and assessment services based on ISO 20000 and ITIL best practices.
Service assurance and transformation:
Encompasses a process sustenance model and quality assurance framework including transformational initiatives.
Service transition and standardization:
Includes requirement analysis, design, development and implementation of ITIL V3 compliant processes and a tools platform with clear ownership and accountability.
Service management integration:
Establishes a robust service management integrator framework to monitor and track SLA, process and security
compliance.
It facilitates building and sustaining a robust Enterprise Service Management (ESM) tools platform to support
multi-tenancy models.
Benefits:
Our integrated tools and process model for managing IT services help you realize the following benefits:
Optimized operations:
Improve end-user experience and productivity with powerful self-help features, and automated and integrated service catalogs.
Enhanced productivity:
Ensure the stability and predictability of IT services through quality assurance mechanisms and proactive service management processes. With reliable and consistent performance, reduce service downtime and the total cost of ownership (TCO).
Sustained service improvements and governance:
Establish a culture of continuous service improvements by leveraging methodologies. Enable standardized and holistic IT governance using frameworks such as COBIT.
Improved operational transparency:
Effectively manage IT operations and services through the service integration and management model that provides a transparent and consistent platform for managing IT services.
IT Consultancy and Services Implementation
In today's business trend, organizations need to focus only on their core business functions, and outsourcing other support functions like IT.
Fanar provide end –to-end managed IT services including but not limited to IT Infrastructure (Infrastructure As A service (IAAS). Thus, enabling organizations to focus on their core business and we will do IT for them.
SERVERS AND SERVER ROOMS
Installation, Configuration and testing the operation environment
Visualization
Hardware Operating system-level, Storage and Desktop Virtualization
Backup Solutions
Plan, Do Check Act of backup and recovery systems
Microsoft Exchange Server
Exchange Server Installation & upgrade For Large and Medium Enterprise
Windows SharePoint Services
Corporate Portal
Data Storage Systems
Involves the application of a scientific approach through proven in-house 'quality of experience' framework to understand customer expectations and bridge the gap between quality of service and experience
IT Security Solutions
Firewall, Antivirus, Anti spam and IDS/IPS
Telecommunication Services
Fanar ICT provides wired and wireless connectivity between geographically separated corporate offices or branches by implementing feasible solutions that enables clients to share precious resources across each other thus saving time, money and manpower resulting to increased productivity and over-all business performance. Our services include current system assessment, planning, technical consulting, implementing, and training.
Mobile Operators' Services
- Roaming Solutions
- Value Added Services (VAS)
- 3G/4G Solutions
- Customer Interaction Management
- Workforce Optimization
Fiber Optics solutions
- Fanar ICT offers solutions for fiber optic cable installation, termination, and configuration of fiber optic network elements.
- Locating & Splicing Fiber Optic Cable Cuts.
Call centers, Video and Voice Systems
- Installation, configuration, management and operation of different brands of PABX (CISCO, Alcatel, Mitel, Ericson and Astra).
- Installation and configuration of Multiplexers, VoIP & VoFR gateways, Video Conferencing Systems.
- Installation and configuration of CCTV systems.
RF Systems
- Fixed Wireless Broadband links including PTP and PMP links.
- (VHF, UHF and HF SSB) radio systems including installation and configuration of repeaters, handhelds, and mobile stations.
- Communication towers installation from small up to 70 meters.
Satellite Communications
- Our GVF certified installers are ready to provide installation, configuration, and management services of all VSAT bands.